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Privacy Policy

Date last revised: July 2024

CONDOR CYCLES LIMITED (we/us/our) are committed to respecting your privacy and protecting your personal data. We recognise that your personal data is your property and that you have loaned it to us for specific purposes.

Unless otherwise required by law, the Information Commissioner’s Office (ICO) guidance or best practice, or in order to perform our contract with you, we will only process your personal data in the way we tell you or in the way you ask us to, and we will give it back to you at any time.


1.1 This policy, together with our terms and conditions on our website at (our Website) and any other documents we provide to you as part of your trading relationship with us, sets out how we will process your personal data.

1.2 This policy applies to our contract with you. You are therefore advised to read it carefully. Terms used within it shall have the meaning(s) given in the Data Protection Act 1998 (Act) and/or the General Data Protection Regulation (Regulation), as applicable.

1.3 By visiting our Website, or by providing your personal data to us, you understand, accept and consent to the practices described in this policy.

1.4 Any changes we make to this policy will be posted on this page. You are advised to check back frequently as, unless your consent is required, any changes will be binding on you when you continue to use the Website or work with us after the date of the relevant change.

1.5 For more information relating to your rights under this policy, please see section 9.

1.6 If you have any queries relating to this policy, please contact us at in the first instance. Please be advised that where you do so, your correspondence (and any personal data contained within it) will be sent through, and collected by Help Scout, Inc on the terms of its privacy policy.


2.1 For the purposes of the Act, the data controller is Condor Cycles Limited, a company registered in England & Wales (number 05351196) with our registered office on New Derwent House, 69-73 Theobolds Road, London, WC1X 8TA.

2.2 We are registered with the ICO to process your personal data and our registration number is Z311159X.

2.3 Your personal data will be held and stored by us in our internal management information systems on servers located in the UK. All personal data is processed by UK based staff who are regulated by our internal staff data protection policy.

2.4 Our databases are backed up both on and off site and automatically encrypted on Cloud-based servers located in the USA. All data that is backed up is encrypted.


3.1 We do not ordinarily rely on your consent to process your personal data. We process your personal data primarily to perform our contract with, and sell our products to, you. We consider the personal data we obtain is reasonable and necessary for these purposes. However, we review this intermittently and remove any inaccurate or obsolete data.

3.2 By using our Website and/or buying our products, you expressly consent to:

3.2.1 the transfers of your personal data to those specifically listed third parties in this policy, for the reasons specified; and

3.2.2 us using your personal data for direct marketing purposes.

3.3 You may exercise your rights under section 9 at any time, which includes withdrawing your consent to our processing of your personal data. However, where this withdrawal prevents us from performing our contract with you, we may not be able to provide our goods and services to you.


4.1 We will only collect your name, address, telephone number and email address from you. This is to allow us to create your account in our internal system to monitor the progress of your order, and to contact you in relation to it.

4.2 Any bank or credit or debit card details you provide in order to make payment for your order, will be retained only by Shopify (defined at 5.4 below) or the relevant card processor, not by us (other than the expiry date and last 4 digits of the card used). This is in line with PCI DSS standards.

4.3 Where you are a current, potential or former employee, worker or other member of our staff, we may collect additional categories of your personal data for the purposes of providing you with the necessary benefits under our contract with you. In those circumstances, a separate privacy notice applies and a copy is available on request.

4.4 We use CCTV at some of our premises for the protection of our staff and property, and for the prevention and detection of crime, and we are registered with the ICO to process your data in this way. If you visit us at these premises, your biometric data will be taken during your time on site and this will be stored and retained by us in accordance with our internal data retention policy.


The categories of data in section 4 are collected in the following ways:

5.1 When you provide it to us

  • Your personal data is primarily provided to us when you visit one of our stores to buy any of our products or services, or to collect a refund or make an exchange. 
  • When you correspond with us by phone or e-mail as part of our business with you, or if you use our live chat function on our Website, any of your personal data contained in that correspondence (including your IP address and location) will be retained by us.
  • Where you buy any of our products from our Website, you will provide us with your personal data on checkout.
  • Where you need to schedule a time to come and see us to test your bicycle, you will need to pass your personal data to, a booking service operated by YouCanBookMe Limited. They will hold all of your personal data necessary to schedule a booking on Amazon Web Servers located in the USA, on the terms of their privacy policy located at
  • Where you sign up for information, alerts and prompts relating to our stock updates, you will provide your email address to our appointed email distribution provider, currently
  • Where you schedule a booking for bike box hire, you will need to pass your personal data to, a booking service operated by ltd. Their privacy policy can be found here.

5.2 When we collect it from you

  • When you use our Website, we will automatically collect technical information about the device you use to visit, including your IP address, browser type/version and related settings.
  • We also monitor your use of our Website. This includes the full URLs, your clickstreams through our Website, the pages you view and how you interact with them and how you leave the Website.

5.3 When we receive it from others. On occasion, your personal data may have been stored on third party databases and passed to us by those third parties because they have determined some of our products may be of interest, or be relevant, to you. We do this on the terms of a written agreement with each third party. In those circumstances, the relevant third party confirms to us that you have expressly consented to them holding your data and transferring it specifically to us for the reasons we require it.

5.4 The following third parties provide your personal data to us, or we disclose it to them for the reasons listed:

  • Shopify International Limited, a company registered in Ireland with its registered office on 2nd Floor, 1-2 Victoria Buildings, Haddington Road, Dublin 4 D04 XN32, Ireland (Shopify) – they are an affiliate of US company, Shopify, Inc. with servers located in the USA and Canada and they host our customer database. Their privacy policy is available at
  • Where you buy any product from us from outside of the UK, your transaction will be processed through Global-e, an e-payment solution operated by Global-e Online Limited (Global-e), and any personal data you provide will be processed by them and passed to us to allow us to process your order. Global-e’s privacy policy is located at
  • Google Workspace (by Google Cloud), is a storage solution hosted by Google LLC (Google) who are based in the USA (California). They host our email database.
  • Known Pty Ltd (d/b/a Burst SMS), a company registered in Australia with its registered office in Suite 24 on Level 6 at 58 Pitt Street, Sydney, NSW 2000. We pass your name and mobile number to them to enable us to send reminders to you about any workshop appointments you may have with us in relation to a product we are making for you. Their servers are located in Australia.
  • Klaviyo, Inc., a company registered in the USA (Massachusetts) with its registered office at 125 Summer Street, Floor 6, Boston, MA, 02110 store our marketing distribution lists on their secure servers located in the USA. We disclose your name and email address to them to distribute our marketing content to you (where we have your consent to do so). Their privacy policy is located at
  • Zapier Inc., a company registered in the USA with its registered office at 243 Buena Vista Avenue, Suite 508, Sunnyvale, CA 94086 – we use them to automate a number of our documents and, as a result, they have access to limited amounts of your personal data for these purposes only. Their privacy policy is located at
  • Websolute S.r.l., a company registered in Italy (tax code 02063520411) with its registered office in Pesaro, Italy, Strada della Campanara 15, PC 61122 operate the website and they pass personal data to us when they think you may be interested in any of our products.
  • Trustpilot A/S, a company registered in Denmark with its registered office at Pilestraede 58, 5th Floor, 1112 Copenhagen who operate the website at and we may pass your name and email address to them (with your consent) so that you can leave a review about our products and services. Their privacy policy is located at
  • Help Scout Inc. host our customer service email and live chat function through and their servers capture any information your browser sends to them directly. Any customer requests they process will subsequently be passed to us.
  • Lunaweb Ltd d/b/a CloudConvert, a company registered in Germany with its registered office at Postfach 11 47, 85739 Garching b. München, to convert bicycle specifications into a downloadable format. Their privacy policy is located at
  • In order to be able to offer you Klarna's payment options, we will pass to Klarna certain pieces of personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
  • AC PM, LLC, a company registered in the USA (Illinois), and is used to send transactional email. As a result we pass limited amounts of personal data, typically (but not limited to) name and email address. Their privacy policy can be found here.
  • We will pass certain pieces of personal information, such as contact and order details, to Clearpay Finance Limited if you opt for Clearpay as your method of payment at checkout. Their privacy policy can be found here.
  • We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
  • We use the services of Klar (Klar Insights GmbH, Marktstr. 18, 80802 Munich, Germany) on our website. Klar, collects, processes and stores data on this website and its subpages for reach measurement, statistical analysis.
    This collection takes place on the following legal basis: The user has given his consent in accordance with Article 6 (1) sentence 1 a GDPR and Section 25 (1) sentence 1 TTDSG, the data to be processed will be collected on a user-specific basis. For the aforementioned different types of collection, different cookies are used to ensure the respective type of collection. To object to the use of Klar in principle, please use this link. This will set a cookie with the name "do_not_track" from the domain "". Please do not delete it, otherwise we cannot guarantee that you will not be tracked by Klar. Information on data protection and data use can be found on the following website of Klar.

5.5 Our Website uses Google Analytics, a web analytics service provided by Google, Inc. (Google). Google Analytics uses "cookies", which are text files placed on your computer to help analyse how you use our Website. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the USA. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on your activity for us and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this your ability to use the Website may be restricted. By using the Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

5.6 If you buy any of our products subject to any credit or interest-free finance products we offer, you will do so through our authorised partners, V12 Retail Finance or Klarna Bank AB. We will be required to pass your name, telephone number, email address and details of the sale to them to initiate the proposal they can offer to you. Any application you subsequently complete will be between you and them directly.

5.7 We will pass your name, address, email address and telephone number to our appointed external courier, so that they can deliver your products to you.


6.1 Your personal data is primarily required to enable us to supply you with the relevant goods, services and support you have requested from us, and to contact you in relation to any enquiries or requests you raise with us.

6.2 We also use your personal data to send you information by email about us, our products and our services that are similar to those you have already purchased or enquired about. We only do this where you have given us permission to do so, and you can opt-out at any time. Where you opt out, we will no longer contact you until you ask us to, and we will not prompt you to do so.

6.3 Technical information we collect about your visit to our Website is used to enable us to:

  • personalise and improve its functionality and security (to keep it safe and secure);
  • administer and monitor traffic and behaviours on our Website for analysis, testing, research, statistical and survey purposes; and
  • ensure that we can offer you the most effective and efficient browsing experience, and make improvements where necessary. 

6.4 Where we change our services, or any applicable terms and conditions, we will contact you.

6.5 Once collected, your personal data will be retained by us for as long as is necessary for us to provide you with the relevant goods and services (including any warranty you buy from us), to market our services to you (where requested) and to enable us to improve our Website. After this point, the data will be securely deleted and we will not contact you unless you ask us to.


7.1 All of our staff have access to customer personal data stored within our EPOS system. Only a limited number of our staff, and our web developers, can access your data that is held by Shopify.

7.2 Only our staff can gain physical access to our servers located in store. Our off-site backup servers are securely locked, permitting director and IT support company access only.


8.1 Subject to the rest of section 8 of this policy, the only third parties with or to whom we disclose or receive your personal data are those listed in section 5.4, for the purposes listed in that section.

8.2 Any websites which are linked from the Website are outside of our control and not covered by this policy. If you access those websites using the links provided, the website operators may collect information from you which will be used by them in accordance with their own privacy policies (if any). These policies may differ from ours, and we cannot accept any responsibility or liability in respect of these.


9.1 In relation to all of your personal data, you have the following rights (in addition to any rights you may have under the Act or the Regulation) to ask us:

9.1.1 not to process your personal data for marketing purposes;

9.1.2 to clarify what data we hold about you, how it was obtained, to whom it has been disclosed and for how long it will be stored;

9.1.3 to amend any inaccurate data we hold about you;

9.1.4 to delete any of your data (where you no longer think we need to hold it, or you think we have obtained or processed it without your consent at any time); and

9.1.5 to only process your personal data in limited circumstances, for limited purposes.

9.2 We have the capacity to extract your personal data from our databases and provide it to you in a structured, commonly-used way (typically by .csv file).

9.3 If you wish to exercise any of your rights at any time, please contact us on the details contained at the beginning of this policy in the first instance. We will require you to verify your identity to us before we provide any personal data, and reserve the right to ask you to specify the types of personal data to which your request relates.

9.4 Where you wish to exercise any of your rights, they may be subject to payment of a nominal administration fee (to cover our costs incurred in processing your request) and any clarification we may reasonably require in relation to your request. Such fees may be charged where we consider (acting reasonably) that your request is excessive, unfounded or repetitive.