Repairable and serviceable
Product repairs form a crucial aspect of Ortlieb's ethos. All products have been designed so that individual parts can be replaced easily, giving the bags and backpacks a longer service life.
Ortlieb has been providing its repair service since it was founded in 1982 and has continued to extend this feature and train its partners to become professional repairers ever since. Lyon Equipment, the UK distributor of Ortlieb, offers an all-year-round repair service, working to reduce the miles your bag has to travel in order to get repaired.
Free Repair Week 20–26 November 2023
Ortlieb's first Repair Week took place in 2022. Now, in 2023, the manufacturer of waterproof backpacks, panniers and travel bags, together with its partners around the world, is once again focusing on this form of squandering resources.
From 20–26 November, UK-based Ortlieb customers are invited to send their well-loved Ortlieb gear for a complimentary repair at Lyon Equipment. This initiative covers a wide range of products, including backpacks, panniers, and accessories, exemplifying Ortlieb's dedication to a sustainable future.
If you would like to have your Ortlieb product repaired for free, please email email@example.com to get the process started.