Delivery & Returns

Delivery Returns

 

Delivery

In the unlikely event that you are missing an item or an item is damaged, please contact us by email to info@condorcycles.com within 24 hours of receiving your package. We regret that we cannot assist with claims received after this time as we are bound by the carriers' rules. Please keep the original packaging as it may be required in order to pursue a claim.

 

UNITED KINGDOM

 

We treat all orders as priority. Once your order is confirmed and payment has been accepted we aim to dispatch the goods on the same day as long as the order is received by 5pm, Monday to Friday.

 

Service Cost Typical transit time Tracking
Free shipping (orders of £50 or more) FREE 2–3 working days
Collection from store FREE 1 hour
Royal Mail 1st Class £1.95 1 working day
Royal Mail Tracked 48 £2.95 2 working days
Royal Mail Tracked 24 £3.95 1 working day
Royal Mail Special Delivery Guaranteed £7.95 Guaranteed next working day
Royal Mail Special Delivery Saturday Guaranteed £9.95 Guaranteed Saturday delivery
FedEx UK From FREE to £35.00 1 working day

 

EUROPE

 

Service Cost Typical transit time Tracking
Royal Mail International Standard £6.00* 3–5 working days
Royal Mail International Tracked £9.00* 3–5 working days
DHL From £25.00* 2–3 working days

 

 

*Prices are subject to VAT where applicable

Customs and import duties may be charged once the parcel reaches its destination country. Any charges are the responsibility of the recipient. They are outside of our control and we cannot be held responsible. Rates of duty vary from country to country so please check with your local Customs office if you are in any doubt.

 

REST OF WORLD

 

Service Cost Typical transit time Tracking
Royal Mail International Standard £9.00 5–7 working days
Royal Mail International Tracked £12.00 5–7 working days
DHL From £60.00 3–4 working days

 

 

Customs and import duties may be charged once the parcel reaches its destination country. Any charges are the responsibility of the recipient. They are outside of our control and we cannot be held responsible. Rates of duty vary from country to country so please check with your local Customs office if you are in any doubt.

 

Returns

 

UK CUSTOMERS

 

In-store purchases

If you purchased in-store and change your mind about your purchase, please return the unused goods in their original packaging with your receipt within 14 days. We will offer you an exchange or credit. This does not affect your statutory rights. Please note that sale items are excluded from this policy and may not be returned.

Online purchases

Returns are FREE for UK customers!

If you would like to return or exchange a product purchased online please return it to us within 14 days of receiving your order along with a completed UK returns form. You will require Adobe Reader or an alternative PDF viewer to open this file.

Once you have completed the returns form, you can create a free postage label. It is important that you obtain proof of postage when you drop off your parcel, otherwise we cannot be held responsible for loss. You may use another postal service if you prefer, but we are unable to reimburse your cost of doing so.

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. This means you must keep all original packaging, tags and labels, and that the item is unused and undamaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to reject the return and send it back to you.

We can't offer refunds or exchanges, unless faulty, on the following items:

  • products that have been personalised for you (this includes custom frames and bespoke bicycles);
  • perishable goods such as food;
  • underwear;
  • special order items (we are also unable to accept cancellations for these orders, which we'll make this clear when you place your order).

 

INTERNATIONAL CUSTOMERS

 

If you would like to return or exchange a product purchased online please return it to us within 14 days of receiving your order along with a completed international returns form. You will require Adobe Reader or an alternative PDF viewer to open this file. We recommend that you obtain proof of postage and use a tracked service with insurance if necessary. We will not reimburse you for the cost of your return, unless an item was faulty or incorrect.

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. This means you must keep all original packaging, tags and labels, and that the item is unused and undamaged. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to reject the return and send it back to you.

We can't offer refunds or exchanges, unless faulty, on the following items:

  • products that have been personalised for you (this includes custom frames and bespoke bicycles);
  • perishable goods such as food;
  • underwear;
  • special order items (we are also unable to accept cancellations for these orders, which we'll make this clear when you place your order).